1. Services
PEAKLY provides digital marketing and online visibility tools designed to help operators collect feedback, strengthen reputation signals, and communicate with customers in a responsible way. Features may include workflows, templates, reporting views, and integrations made available from time to time on the platform.
Content and guidance made available through PEAKLY are informational and promotional in nature unless expressly identified otherwise. You remain responsible for how you apply them in your own context and for compliance with laws and third-party rules that apply to your business.
2. Eligibility
You must be at least 18 years old and have authority to bind yourself—or the organisation you represent—to these Terms. You represent that your use of PEAKLY is lawful in your jurisdiction and that information you provide (including at checkout) is accurate and kept current.
3. User responsibilities
You agree not to misuse PEAKLY. Without limitation, you must not:
- attempt to gain unauthorised access to systems, accounts, or data;
- interfere with the integrity or performance of the service;
- use the service to send unlawful, deceptive, harassing, or harmful communications;
- circumvent technical limits, billing controls, or security measures.
Where PEAKLY helps you interact with third-party platforms (including review or messaging surfaces), you must follow those platforms’ policies and applicable law. PEAKLY does not control third-party decisions (such as moderation, ranking, or account status) and is not responsible for their actions.
4. Orders and payments
Prices shown at checkout are current at the time of purchase unless we clearly state otherwise (including a time-limited promotion with defined conditions). Taxes, if applicable, are calculated as presented at checkout.
Payment is required before we deliver paid services, unless we agree a different arrangement in writing. Card payments are processed by independent payment processors; their terms apply to the payment step. PEAKLY does not receive or store your full card number on our own servers.
We may refuse, cancel, or suspend transactions that appear fraudulent, abusive, or inconsistent with risk or compliance requirements, and we may cooperate with payment partners and authorities where appropriate.
5. Refund policy
Refund eligibility is assessed on a case-by-case basis. Generally, once a digital service has been fully delivered or substantially consumed, refunds may not be available except where required by law or where we determine, in good faith, that a remedy is appropriate—including a material failure attributable to PEAKLY that we cannot reasonably fix.
If you believe you were charged in error or the service was materially misdescribed, contact us promptly with relevant details. We may request evidence (such as order references or correspondence) to investigate.
6. Service delivery
Delivery timelines depend on the product purchased, your configuration, and factors outside our control (including third-party networks, your staff availability, and verification steps). Where we provide estimates, they are targets rather than guarantees unless we expressly contract otherwise in writing.
7. No guarantees
PEAKLY does not guarantee any particular outcome from use of the platform—including search rankings, review volume, star ratings, engagement metrics, revenue, or reputation changes. Market conditions, customer behaviour, and third-party algorithms change continuously. Any performance references elsewhere on the site describe general possibilities or past experience; they are not a promise of results for your business.
8. Limitation of liability
To the fullest extent permitted by applicable law, PEAKLY and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, goodwill, data, or business opportunities, arising from your use of—or inability to use—the service.
Our total aggregate liability arising out of or relating to these Terms or the service in any twelve-month period is limited to the fees you paid to PEAKLY for the service giving rise to the claim during that period, except where liability cannot be limited by law.
You are responsible for your own compliance and for outcomes arising from misuse of the platform or from decisions you make based on PEAKLY outputs.
9. Account suspension and termination
We may suspend or terminate access to PEAKLY where we reasonably believe these Terms have been breached, where required by law, or where continued provision would create legal, security, or reputational risk. Where practicable, we will provide notice and an opportunity to resolve issues—unless immediate action is necessary to protect users, partners, or the service.
10. Intellectual property
The PEAKLY name, branding, website content, software, documentation, and other materials we provide are owned by PEAKLY or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the service for its intended purpose during your relationship with us. You may not copy, modify, distribute, sell, or reverse engineer our materials except as expressly permitted.
11. Changes to these terms
We may update these Terms to reflect changes to the service or legal requirements. We will post the revised Terms on this page and update the “Last updated” date. If a change is material, we will take reasonable steps to notify you—including by email or an in-product notice where available. Continued use after the effective date constitutes acceptance of the updated Terms where permitted by law.
12. Governing law and disputes
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Courts in England and Wales have exclusive jurisdiction, subject to any mandatory rights you may have as a consumer in your country of residence.
13. Contact
For questions about these Terms: [email protected]
General enquiries: [email protected] · Contact page